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Joseph & Swan Eye CenterJoseph & Swan Eye Center

Privacy & Financial Policies

Privacy & Financial Policies

Payment Options

It is important that you know what your insurance covers and doesn't cover.

If We Participate With Your Plan:

Co-pays, co-insurance, deductible, and non-covered services are expected to be paid at time of service. The staff will calculate, as closely as possible, what your payment responsibility will be and request this from you. We will bill your insurance company for the remaining balance. When your claim is processed and returned, any balance your insurance company indicates you owe that we have not collected will be billed to you and payment in full is due. Likewise, if an overpayment is made, a refund check will be issued promptly.

If current and correct insurance information is not provided and the insurance carrier refuses payment, we will bill you for the visit.

If We Don't Participate With Your Plan:

All services rendered require payment in full at the time of service. A receipt will be provided for you to file a claim with your insurance carrier for any reimbursement to be made directly to you.

If You Don't Have Insurance:

For private pay or non-insured patients, payment in full is expected at time of service.

Insurance – Only an actual insurance card will be accepted. Written or verbal information is not sufficient.

More Information

  • Billing
    We will send you a statement in the mail if you owe a portion of the charge that was not collected at or prior to the time of service. Payment in full is due upon receipt of the statement. In some instances, we will agree to a short-term payment arrangement. You must contact us at 337-981-6430 and ask for the billing office to inquire about payment arrangements. There is a $25.00 service charge on all returned checks.
  • Minor/Dependent Patients
    Anyone under the age of 18 is required to have their parent or guardian with them at the time of service and be prepared to pay for the services rendered. If there is insurance coverage, an insurance card along with insured's name, address, phone number, date of birth, and social security number must be provided. The accompanying adult's driver's license must also be provided. Without complete insurance information, the accompanying adult is required to pay for services in full at check-out. A paid receipt will be provided.
  • Missed Visits
    We request at least 24 hours advanced notice for cancellations. It is our policy to charge $50.00 for any appointment missed without proper advanced notice.
  • Refraction
    This is done to determine the best eyeglass prescription for your eyes. This not only allows us to prescribe glasses, but more importantly determine how well you can see. This helps your doctor to separate glasses problems from eye disease problems that can make you go blind or systemic diseases that can cause severe illnesses. A Refraction may or may not be performed at your visit, depending on the doctor's judgment of its necessity. This service is NOT usually paid for by insurance plans as a non-covered service. Therefore, the charge for this service will be collected from you. Should your insurance company pay for this service the overpaid amount will be refunded to you.
  • Surgery
    Our surgeries are performed at either Oil Center Surgical Plaza (OCSP) or The Surgery Center. It is your responsibility to check with your insurance plan to determine if the location of your surgery is approved by them. We will provide you with an estimate of the amount that you will be responsible for. This amount applies only to our office and does not include the surgery facility amount. This amount will need to be paid to us prior to the surgery date. We request 24-hours notice for cancellations. We would prefer not to charge for cancelled surgeries. Your cooperation would be greatly appreciated.
NEW PATIENT PACKET

Your Privacy Matters To Us

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

The Health Insurance Portability & Accountability Act of 1996 (HIPAA), requires all health records and other Protected Health Information (PHI) used or disclosed to us in any form, whether electronically, on paper, or orally, be kept confidential. This federal l aw gives you significant new rig hts to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse PHI. We have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your PHI.

Without specific written authorization, we are permitted to use and disclose your health care records for the purpose of treatment, payment, and health care operations. Treatment means providing, coordinating, or managing health c are and related services by one or more healthcare providers. Examples of treatment would include eye exams and surgery procedures; Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collection activities, and utilization review. An example of this would be billing your insurance company for services; Health Care Operations include the business aspect of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost - management analysis and customer service. An example of this would include a periodic assessment of our documentation protocols, etc.

In addition, your confidential information may be used to remind you of an appointment (electronically or by mail) or provide you with information about treatment options or other health related services including release of information to friends and family m embers that are directly involved in your care or assist in taking care of you. We will use and disclose your PHI when we are required to do so by federal, state, or local laws. We may disclose your PHI to public health authorities that are authorized by law to collect information, to a health oversight agency for activities authorized by law included but not limited to: response to a court order or administrative order, if you are involved in a lawsuit or similar proceeding, response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or obtain an order protecting the information the party has requested. We will release your PHI if requested by law. We may release your PHI to a medical examiner or coroner to identify a decease d individual or to identify the cause of death. We may release PHI to organizations that handle organ, eye, or tissue donation and transplantation if you are an organ donor. We may use and disclose PHI when necessary to reduce or prevent a serious threat to your health and safety of another individual or to the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat. We may disclose your PHI if you are a member of U.S. or foreign military (including veterans) and if required by an appropriate intelligence and national security activities authorized by law. We may disclose your PHI to federal officials in order to protect the President, other officials or foreign heads of state, or conduct investigations. We may disclose your PHI to correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary for the institution to provide health care services to you, for the safety and security of the institution, and to protect your health and safety or that of other individuals or the public. We may release your PHI for worker’s compensation and similar programs. We may disclose your PHI with disaster re lief organizations to coordinate care and or locate family members in the event of a disaster. Any other uses and disclosures , including marketing , fundraising or any sale of PHI, will be made only with your authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization. You have certain rights in regards to your PHI: The right to request restrictions on certain uses and disclosures of PHI, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. The right to elect to pay “out of pocket” for medical services and request that we not disclose the related information to your health plan. Such a request would be honored unless we are required by law to disclose the information. The right to request to receive confidential communications of PHI from us by an alternative means or at alternative locations. The right to access, inspect, and copy your PHI. The right to request an amendment to your PHI. The right to receive an accounting of disclosures of PHI outside of treatment, payment, and healthcare operations. The right to obtain a paper copy of this notice from us upon request.

We are required by law to maintain the privacy of your PHI and to provide you with notice of our legal duties and privacy practices with respect to PHI. We are required to notify you if a breach of confidentiality occurs involving your PHI. We are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new provisions effected for all PHI t hat we maintain. Revisions will be posted on the effective date and you may request a written copy of the Revised Notice from this office. You have the right to file a formal, written complaint with us at the address below, or wit h the Department of Health and Human Services, Office of Civil Rights, in the event you feel your privacy rights have been violated. We will not retaliate against you for filing a complaint.

NOTICE OF PRIVACY POLICIES DOWNLOAD OUR AUTHORIZATION FOR RELEASE OF MEDICAL RECORDS